Terms of service

# NZ Lab Supplies Limited - Terms and Conditions

## Company Details

NZ Lab Supplies Ltd
28 Constellation Drive, Rosedale,0632 Auckland
Phone: 0064 21 209 0569

## Acceptance of Terms

By accessing or using the NZ Lab Supplies website, or ordering goods from NZ Lab Supplies Ltd (“Company”), visitors and customers agree to these Terms and Conditions. No variation or modification of these terms will bind NZ Lab Supplies unless accepted in writing[8][1][2].

## Interpretation

- “Company” refers to NZ Lab Supplies Ltd.
- “Customer” means any party placing an order or using the site.
- Obligations imposed include not permitting, suffering, or causing prohibited actions[8].

## Orders & Contract Formation

- A contract exists upon acceptance by NZ Lab Supplies of a Customer's order (oral or written)[8].
- Website orders, demonstrations, and email communications are subject to these terms.
- NZ Lab Supplies reserves the right to accept or reject any order at its sole discretion[1][7].

## Pricing & Payment

- Prices are valid for 30 days from quotation and exclude GST unless otherwise stated; GST will be added at checkout[8].
- Full payment is required upon delivery unless credit is agreed in writing.
- If credit is provided, payment is due by the 20th of the month following invoice.
- Non-payment entitles NZ Lab Supplies to:
- Repossess goods,
- Withdraw credit,
- Charge 5% monthly interest on overdue amounts,
- Recover all collection and legal costs[8].
- All prices are shown in New Zealand dollars. Payment security is maintained through industry-standard protocols[1][7].

## Delivery & Risk

- Delivery is deemed completed upon goods arriving at the specified address.
- NZ Lab Supplies endeavours to deliver by requested dates but accepts no liability for delays.
- Risk passes to the Customer upon delivery[8].
- Detailed shipping terms, including fragile/lab-specific item handling, are outlined on the website[1][7].

## Title & Ownership

- Title does not pass until full payment is made.
- NZ Lab Supplies reserves the right to enter customer premises to inspect or repossess goods if payment is overdue or insolvency occurs[8].

## Return and Refund Policy

- For all returns, contact NZ Lab Supplies within 7 days of receiving goods and ship back within 10 days[8].
- Returns are accepted only for unused products in original packaging. A 30% restocking fee and non-refundable charges apply[8].
- Returns for defective goods follow after inspection for repair or replacement, at NZ Lab Supplies’ discretion.
- Shipping and duties are non-refundable; customers are responsible for return shipping[8].
- Consumer rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 remain protected[4][5][6].

## Product Information & Safety Compliance

- NZ Lab Supplies products comply with AS/NZS 2243 and WorkSafe NZ standards where applicable[9][10].
- Customers are responsible for verifying suitability for intended applications.
- Safety Data Sheets and protocols are supplied for hazardous substances.

## Intellectual Property

- All site content (product descriptions, images, documentation) is property of NZ Lab Supplies or partners.
- Reproduction, redistribution, or commercial use is prohibited without written permission[11][12][13].

## Limitation of Liability

- NZ Lab Supplies’ liability is limited to the manufacturer’s warranty on goods.
- No liability for consequential, indirect, or special damages.
- Customers indemnify NZ Lab Supplies against all claims from third parties arising from defects or non-compliance[8].
- Liability provisions comply with New Zealand law and do not override statutory consumer rights[1][2].

## Privacy & Data Protection

- NZ Lab Supplies complies with the NZ Privacy Act 2020[3][14][15].
- Personal information is securely stored and used for order processing and administration.
- Privacy policy detailing cookies and analytics is published on the website.

## Dispute Resolution & Jurisdiction

- These terms are governed by New Zealand law, with the NZ Courts having exclusive jurisdiction.
- Disputes may first be addressed through mediation or the Disputes Tribunal.

## Amendments & Communication

- NZ Lab Supplies reserves the right to amend these terms at any time. Updates will apply to future website use and orders[1][2][7].
- Contact and complaints details are published on the website and in every contract documentation.

## Customer Responsibilities

- Customers must inspect goods upon delivery. Claims for incorrect or damaged goods must be made promptly.
- Professional use is required for laboratory equipment; ensure compliance with instructions and local regulations.
- Customer agrees not to resell, misrepresent, or misuse supplied products.

***

These terms are maintained in plain English for clarity and transparency and are reviewed regularly for continued legal compliance. Contact NZ Lab Supplies Ltd for further details or specific requests[1][2][3][7][8].